Q. I cannot login to PrepStep

Instructions for accessing PrepStep [all Centers] after receiving an error message.


Answer

If you have registered for an account on any of the PrepStep Centers and receive an error code or message while attempting to login with the username/password combination you created, we recommend the following:

  • Clear your browser history then close all browser windows and try again
  • Use any browser except Microsoft Edge

Clearing your history and trying again usually allows access.  If you continue to have problems, contact the library via the chat option on the right or through any of the options found on the library's website.

Note:  You must access PrepStep from the library's website.  You cannot bookmark the link or copy/paste the link into your browser.  PrepStep must be accessed from one of the many links available on the library website; otherwise, you will not be able to access the resource.

 

  • Last Updated Nov 07, 2017
  • Views 32
  • Answered By JSCC Libraries

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